We are expanding our team and are looking for 2 more account managers to join our team!
Stems and Bunches Account Manager
The function of this position is to establish, via telephone and email correspondence, a relationship with accounts with the aim to be their single point of contact for both selling fresh cut flowers as well as to take care of any service issues. Account managers will also provide inbound and outbound general customer service functions to stems&bunches’ customers.
Job Responsibilities:
Become an expert in:
the product line that stems&bunches offers, including flower varieties, care and handling
our grower partners’ crops, locations and shipping schedules
the stems&bunches website
increasing sales by building relationships with accounts
Establish a high level of rapport and trust with the accounts, including an intimate understanding of their flower needs and buying experience, with the aim to grow each account
Through own initiative or when instructed, constructively contribute to the re-balancing of customer portfolios to ensure maximum sales and customer satisfaction
Work with the management team to achieve the ultimate goal of converting the sales process on-line while maintaining a telephone relationship for service and other issues
Use every customer contact to reinforce the Teleflora commitment to customer service
Meet the daily, weekly and monthly quotas that are established for contacts and sales
Utilize appropriate order entry; call tracking and contact management software
Participate in sales, product and process training as required
Job Requirements :
Education:
High school diploma, college business course or an undergraduate degree a positive.
Work experience in a floral operation or outbound business to business telemarketing/telephone sales experience a plus.
Comfortable with technology and its potential to unlock value.
Knowledge/Skills:
Excellent telephone skills and sales skills required as well as excellent customer service skills (friendly, courteous and helpful).
Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction.
Ability to keep in mind the overall objective of the business while balancing the needs of various constituents (flower shops, growers, internal IT, stems&bunches policies).
Demonstrate strong organizational skills with the ability to multi-task in a fast-paced, constantly changing environment.
Possess strong written, verbal, analytical and interpersonal skills and strong attention to detail.
Must work extended hours as business needs dictate.
Honesty and integrity are a must.
Send resume to:
fj@stemsandbunches.com